RETURNS FOR CREDIT AGAINST REPLACEMENT ORDERS ONLY
Please understand, our products are not off the shelf. Everything in the industry as a whole is custom made to your requirements. Consequently, returns cannot be resold or restocked and essentially have no value. As a service to you, we will at our discretion allow returns for credit towards a product of similar value .
RETURN OF PRODUCT WHERE NO REPLACEMENT ORDER IS MADE
Due to the custom nature of all product being made to order, credit or refund is not available to any product that is not being returned with a replacement order.
CANCELLATION PRE-PRODUCTION OR DURING PRODUCTION:
All orders placed either through the website or over the phone are considered final once the credit card has been charged. All products are made to order. These are not "off the shelf" products and subsequently it is not a matter of placing cancelled orders into stock. Unwanted product is recycled at a loss to everyone.
Cancellations during the production time will be allowed IF the order has not gone into production at the factory. This could happen within hours or days of you placing the order. If work has not begun on the order which in the first 24 hours is usually, but not always the case, we allow full cancellation and refund of funds, otherwise you are responsible to pay for the order no matter what stage of completion.
Cancellations / Changes ......PHONE ONLY......888-737-8280
DAMAGES, ERRORS AND DEFECTS IN MANUFACTURING
All products sold on our website carry a lifetime manufacturer's warranty. The manufacturer, Gemini Sign Products stands behind their replacement warrantee 100% and they will be the final arbiter of any claims for damages or defects.
COLORS & FINISHES
If exact colors, hue’s or finishes are important to you, we strongly recommend that you purchase a sample of the item before purchasing a full set of product. Our website colors are not exact and will display different colors on different monitors. Seller and purchaser agree that colors and finishes supplied will approximate those shown and ordered, but may have slight variations across batches. This is especially true of Anodized and Oxidized finishes that are a chemical process dependent on immersion time to reach a particular shade. Rusting steel never comes pre-rusted. These finishes require time to rust naturally.
SIZES AND DIMENSIONING
It is entirely the responsibility of the purchaser to determine that a set of letters, numbers, logos or other dimensional sign product will fit in the space they intend to install them. Both our online and offline sizing calculations are pretty accurate, but for the purposes of this agreement it is understood by all the parties hereto that Montana Lettering Inc. are not responsible for product that does not fit in the customers allotted space. Any assistance we give either through our website design software or through direct contact with the customer should be considered approximate and the customer should allow room for any variation of actual product when they are creating their design.
All products carry a lifetime manufacturer's warrantee against Fading, Cracking and Chipping for the lifetime of the sign when professionally installed in the same original location.
Specifically, seller and manufacturer disclaim any warranty of merchantability, or of fitness of a particular purpose and manufacturer/sellers only obligation shall be to replace such quantity of the product proved to be defective. Neither seller nor manufacturer shall be responsible for any injury, loss or damage, direct or consequential, arising out of the use or the inability to use the product purchased. Before purchasing, purchaser shall determine the suitability of the product for his or her intended use and purchaser assumes all risk and liability whatsoever in connection therewith. The foregoing may not be altered except by an agreement signed by officers of both the seller and the manufacturer.
The replacement warrantee excludes all costs for removal, reinstallation, repair of the mounting surface or any subsequent work done thereto. Please check all orders are complete and without defect before installation. All warrantees’ are voided if a product intended for interior use is used outdoors or if the product has been altered in any way to mount the product to a surface. Products embedded in concrete are not warranted by the manufacturer. The warrantee does not cover vandalism, natural disasters, and accidental damage during or after installation, acts of god, war or civil unrest.
All products on this website that are installed by non sign professionals are installed entirely at your own risk. Both seller and manufacturer disclaim any liability in connection with the installation or the failure of the product to remain in place thereafter, injury to self or third parties, for any reason.
PRODUCTION AND SHIPPING TIMES ARE APPROXIMATE
We will not authorize returns or credits on product that were delayed in shipping or for product that has exceeded our approximate quoted production times. Most times the production of a given product will ship on or before the quoted time but it is not guaranteed. Some times the product will ship much earlier than specified, other times a product requires more time than quoted for a given order. THINGS HAPPEN!
The rule of thumb here is that if you need a product to arrive by a given date, don't rely on the quoted time. Call us and we can check with the factory and add "MUST SHIP" dates manually to the order. If your required date is not possible we can give you a real date to work with so that you can look elsewhere if need be. Bear in mind also that we do not control the shipping company who may also drop the ball. On some products we can expedite production of an order for a rush fee.
Do not schedule installers based on any perceived production time or arrival dates.
When an order is placed via our website, an automatic order confirmation is sent to the email address provided during the order process. It is entirely your responsibility to look for that email and if not received, after checking that your email provider has not redirected it to your junk or spam folder, contact us by phone. If you do find it in your junk email folder, please move it to your inbox as this will allow subsequent emails to go through to your inbox. For you're protection, all orders are checked manually for errors and issues that may affect either the production of the product, or your ability to install the letters in the field. Any issues will be brought to your attention via email. If no issues are found, you're card will be charged and a second email with your confirmation order number will be sent to you within a few hours (except weekends & holidays). This is why it is important for you to check your email and establish that we have communication open. Rest assured, you will never receive unsolicited email from us unless it pertains directly to an order you have placed.
All signs need cleaning from time to time. As with automotive care, use a mild dish washing detergent with a soft cloth or non abrasive sponge. NEVER use solvents to clean any letters unless we instruct you to. Many letters have clear coat preservatives that will be damaged if solvents are used. Not maintaining the product during service can lead to finish failure, just as with your vehicle.
It is hereby agreed and understood that Montana Lettering Inc., is not a sign company and does not provide paid services for design or installation of sign products. All artwork provided by us to a customer for the purpose of dimensioning a set of letters, numbers, logos or other dimensional objects, are provided free of charge and without specific warrantee as to their correctness. The foregoing statement is true for both our website design software and any in-house help provided.
While we strive to produce accurate dimensioning to assist the customer in determining a given size for a set of letters, numbers or logos, any artwork produced in that endeavor shall be considered approximate but not absolute. We are working from your measurements and do not have the benefit of measuring the sign area ourselves such as a local sign company would do.
The definition of a sign company is a business organization that will come to your location, take measurements, produce a detailed quote based on those dimensions, provide suggestions for style and color, hardware and offsets, obtain permits, produce or purchase signage from sign manufacturers, then install at your location.
The definition of a sign letter manufacturer and distributor is to manufacture or distribute letters, numbers, logos and other dimensional products that would be used by sign companies and sign professionals for the purpose of creating signage for their customers.
Non-professionals that are purchasing sign letters for their own personal use and installation are in fact acting as their own sign company and shall conduct themselves as such.