We will not guarantee shipping times other than to place any order with expedited or ground shipping per the customers request. Once shipped, we have no control over the transit, are not responsible for delays due to weather or any other factors. If you schedule installers based on percieved shipping arrival times it is at your risk. Things happen.

********************************************************************************

48 states Free Shipping for orders of $100.00 or more.
Currently we offer free ground shipping to the 48 contiguous states. We strongly advise you to utilize this option as shipping of bulky items such as dimensional letters can be expensive.

PRODUCTION TIMES

All products are made to order. Quoted production times are approximate and do not include the time in transit. Most times the production of a given product will ship on or before the quoted time but it is not guaranteed. Some times the product will ship much earlier than specified. Some times, a product requires more time than quoted for a given order. THINGS HAPPEN!

The rule of thumb here is that if you need a product to arrive by a given date, don't rely on the quoted time. Call us and we can check with the factory and add "MUST SHIP" dates manually to the order. If your required date is not possible we can give you a real date to work with so that you can look elsewhere. Bear in mind also that we do not control the shipping company who may also drop the ball.

Please don't schedule installers based on any perceived production time or arrival dates.

Oversize Exclusions and Crating.

Letters over 30" tall may require crating. Each crate carries a $50.00 net crating charge. Crates that are not accepted for shipment by either Fedex or UPS due to either size or weight may require shipment via trucking companies such as Yellow Freight. We will not cover the costs of either the crating or the shipping charges for these items. Maximum physical size for UPS/Fedex shipments are 36" x 48". Consider the letters M or W as the widest letters when estimating the dimensions for the letters you order. Remember that some fonts may have letters that are typically 50% wider than they are tall. The shipping size restrictions still apply.

Expedited Shipping

This includes all shipping other than ground service. Expedited shipping is charged ACTUAL COST, after the product has been produced and shipped. It appears as a second charge on your credit card statement. Be forewarned that expedited shipping of bulky items such as irregular shaped letters can be expensive. We have seen charges in excess of $150.00 for overnight shipping on larger items. Even a small order can be a minimum of $25.00 so please only use this option if you absolutely have to. We have no way to predetermine shipping costs prior to the letters being produced and packaged. WE DO NOT SECOND GUESS YOUR CHOICE AND YOU WILL NOT BE ADVISED OF ACTUAL COSTS PRIOR TO SHIPPING.

Expedited shipping does not effect production time

The quoted production time for a given product remains in effect regardless of the shipping method.

Expedited Production
Depending on work load at the plant we may be able to expedite your order ahead of schedule if requested to do so. Be advised that in order to expedite an order in the production phase, the factory will require you to prove your need for being placed ahead of the line by requiring that the product be shipped either next day or second day air. Beware... this can be expensive! SEE ABOVE

Plant Location and Shipping Times.
Because we work with many different manufacturer's, our products ship from several locations across the United States. We manufacture about 60% of what we sell and those products ship from Montana. For products we distribute, they could ship from New York, Virginia, Chicago, Texas, Iowa, Minnesota, or even Nevada. Shipping times vary as do production times.

International (including Canada).