Terms and Conditions

48 states Free Shipping for orders of $100.00 or more.
Currently we offer free ground shipping to the 48 contiguous states. We strongly advise you to utilize this option as shipping of bulky items such as dimensional letters can be expensive.

Oversize Exclusions and Crating.
Letters over 30" tall may require crating. Each crate carries a $50.00 net crating charge. Crates that are not accepted for shipment by either Fedex or UPS due to either size or weight may require shipment via trucking companies such as Yellow Freight. We will not cover the costs of either the crating or the shipping charges for these items. Maximum physical size for UPS/Fedex shipments are 36" x 48". Consider the letters M or W as the widest letters when estimating the dimensions for the letters you order. Remember that some fonts may have letters that are typically 50% wider than they are tall. The shipping size restrictions still apply.

Expedited Shipping
This includes all shipping other than ground service. Expedited shipping is charged ACTUAL COST, after the product has been produced and shipped. It appears as a second charge on your credit card statement. Be forewarned that expedited shipping of bulky items such as irregular shaped letters can be expensive. We have seen charges in excess of $150.00 for overnight shipping on larger items. Even a small order can be a minimum of $25.00 so please only use this option if you absolutely have to. We have no way to predetermine shipping costs prior to the letters being produced and packaged.

WE DO NOT SECOND GUESS YOUR CHOICE AND YOU WILL NOT BE ADVISED OF ACTUAL COSTS PRIOR TO SHIPPING.

Expedited shipping does not effect production time
The quoted production time for a given product remains in effect regardless of the shipping method.

Expedited Production
Depending on work load at the plant we may be able to expedite your order ahead of schedule if requested to do so. Be advised that in order to expedite an order in the production phase, the factory will require you to prove your need for being placed ahead of the line by requiring that the product be shipped either next day or second day air. Beware... this can be expensive! SEE ABOVE.

Plant Location and Shipping Times.
We have production facilities set up in many central locations to minimize shipping time and shipping expense. The facilities are Minnesota - Iowa - Virginia - Texas and Nevada. Not all products are made at every plant. At checkout there is a handy calculator to estimate which plant will produce your order. If several locations are listed for a particular item the chances are that the closest location to your state will be given the order. Most times, shipping via ground service will be as quick as shipping via any of the expedited services, or will be not less than a day or 2 extra shipping time.

International (including Canada).

See Expedited shipping above