RETURN POLICY

Cancellations / Changes ***** PHONE ONLY ******* 888-574-0002

Your order goes into production within 24 hours of receipt at our offices.

We must receive notification of cancellation of your order within 24 hours, or if placed at night or on a weekend, before 5pm (CST) on the next business day.

Failure to abide by the policy laid out above renders you responsible for the full cost of the order. We no longer accept changes/cancellations via email.

Faulty Workmanship

Must be reported within 30 days of receipt of order. Contact us for an RMA number and describe the problem. If you have a digital camera, take pictures of the faults and send them to us via e-mail. This will greatly speed up the process and may avoid your returning the product to the manufacturer for inspection. We will work on your behalf to resolve the matter in your favor but in the end analysis, the manufacturer treats these claims on a case by case basis and they will make the final judgment as to the validity of the claim and the resulting outcome.

Other Returns

All products are made to order. These are not off the shelf products. As a service to you, we will issue you a credit of 50% of the original order amount excluding non refundable items such as art charges, crating, shipping, paint matching fees and patterns. This credit can be applied toward a replacement product or on future orders up to 1 year from the date of the original purchase. Alternately, you can opt for a cash refund of 30% of the original order value. Please call for an RMA (Return Material Authorization) number. You do pay the freight for this return, and it only applies to orders under $1000 Net, and only for actual product returned. For orders over $1000, we will have to determine a credit based on the product type and dollar value. All returned product must be no older than 30 days since delivery to you and must not have been mounted or used in any way. The manufacturer will attempt to recycle any returned defective material.